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Manager, Clinical Outpatient Systems

Computers/InternetPosted 47 days 23 hours 55 minutes ago. Viewed: 76 times.

Description

The EIS Outpatient Systems Manager will have in-depth knowledge of ambulatory/outpatient practice management and electronic medical record applications, and the operations they support, in a care delivery system setting. In addition, the EIS Outpatient Systems Manager will be experienced in the full implementation lifecycle of outpatient systems. The EIS Outpatient Systems Manager will be responsible for support of current practice management and EMR applications and the completion of CS-Link projects, optimization, and support. The EIS Outpatient Systems Manager will be the primary EIS contact for outpatient applications in the portfolio and will coordinate projects and communications to all impacted stakeholders. The Manager is accountable for integrated workflows that support outpatient access, clinical care delivery, and billing services. The position reports to the Director, Outpatient Systems. This position requires the ability to communicate with various stakeholders and leaders in outpatient operations, clinical care delivery, and technical support. The EIS Outpatient Systems Manager must be a champion for all projects in his/her portfolio and serve as a positive role model for encouraging others to embrace operational changes associated with the CS-Link implementation and other application technology projects.

Job-specific Summary:
• Provides project planning, analysis, leadership, and oversight for outpatient applications.
• Oversees team in establishing and conducting structured post-live application optimization to identify workflow improvement opportunities and resolve issues to maximize effective use of the systems.
• Oversees development and maintenance of new and ongoing user training programs and the network of super-users.
• Establishes relationships, sets expectations, and conducts communication with department management at the supervisor, manager, and director levels, and with physician leadership, related to outpatient systems implementation and integration.
• Leads cross-functional teams during large-scale, complex system implementation activities.
• Leads evaluation, analysis, and recommendation of new application and technology solutions as applicable to support of patient access, clinical care, and professional billing processes.
• Collaborates and coordinates work efforts with other managers and staff within EIS in delivery of the CS-Link and other outpatient or integrated clinical or billing projects.
• Manages vendor relations and service delivery.
• Manages to approved budget.
• Establishes detailed project scope, project plans; manages work and deliverables completion.
• Provides reporting to senior EIS and operational leadership on project progress and issues.
• Provides direction and oversight to team leads and staff members.
• Oversees issue resolution and escalation.
• Leads staff recruiting, hiring, and human resources management for team, in collaboration with the Director.
• Determines team’s development and training needs; conducts performance appraisals, goal-setting, and mentoring; plans for the professional growth and well-being of team members.
• Provides direction and input into the organization’s outpatient application strategies.
• Liaises with training team lead to ensure learning/training needs for end-users are met.
• Collaborates with operations leadership to assist in escalating and resolving issues.

 

 

Educational Requirements:
• Bachelor’s degree in a relevant Business Management, Healthcare, or Computer Sciences field; or the equivalent through a combination of education and related work experience.

Experience:
• Minimum of 4 years direct work experience in a project management capacity, including vendor packaged systems implementations; or relevant work experience, including at least 2 years implementing and/or supporting healthcare software applications.
• Strong understanding of outpatient clinic business needs and processes within health care organizations.
• Experience in managing large teams (10 or more staff) in complex enterprise-level implementation of vendor-supplied software.
• Experience in managing multiple work streams.
• Six years of progressive IT experience or a combination of education and experience in an IT environment.
• Understanding of health care industry service delivery processes, preferably in an Academic Medical Center.
• Demonstrated ability to develop creative solutions to complex problems required.
• Strong communication and facilitation skills – written and verbal – required.
• Excellent organizational skills required.
• Skilled in Microsoft Office products including MS Project, Visio and PowerPoint required.
• Healthcare practice management or clinical operations management experience strongly preferred.
• Experience managing multiple assignments simultaneously preferred.

Additional role specific requirements and/or preferences:
• 2+ years Epic or IDX practice management or electronic medical records applications implementation experience strongly preferred.
• 2+ years clinical or billing operations experience strongly preferred.
• Experience with revenue optimization, patient access, or ambulatory clinical care improvement initiatives strongly preferred.

Industry: Healthcare IT
Discipline: IT Mngmnt and Project Mngmnt
Experience: 5 - 7 Years
Level: Manager
Compensation: $100K+
Company: Cedars - Sinai Medical Center

Contact information

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